What happens when dental patients can't reach a clinic?

Research consistently shows that 70% of patients who reach voicemail or get no answer do not leave a message. Instead, they search Google for the next available dental clinic and book there within minutes. This means a missed call is almost never a delayed appointment — it's a permanently lost patient. Our analysis of 4,314 Canadian clinics found that clinics with "can't reach" complaints in their reviews averaged 0.26 stars lower than clinics without communication issues.