Automated treatment plan follow-up, patient reactivation, and missed call recovery — built for Canadian physio clinics in 5 days. One-time setup. No monthly fees.
The problem
Physiotherapy clinics face a different retention problem than most health businesses. The treatment works — patients feel better — and then they stop coming.
40–60% of physio patients complete their acute care but never finish their treatment plan. They feel better, life gets busy, and they don't rebook — until they're injured again.
A missed physio appointment costs 2–3× more than a missed dental check-up. Without automated reminders, no-show rates run 12–20% — that's 6–10 empty slots per week for a busy clinic.
Patients discharged 6–12 months ago are your highest-probability new bookings — they already trust you. Most clinics have no system to reach them, so they go somewhere else when the next injury hits.
By the numbers
of physio patients drop off before completing their treatment plan
dormant patients typically rebook from one reactivation campaign
is the typical window before a dropped-off patient books with a competitor
monthly fees — one-time setup, you own the system
The solution
We build and configure your patient communication automation in plain language — no software to learn, no IT department needed.
When a patient calls and nobody answers, an automated text goes out within 2 minutes. Most patients respond and rebook.
Patients get a text 72 hours before their session and again 24 hours before. No-show rates drop consistently to under 8%.
Patients who haven't rebooked after their last session get a gentle automated follow-up at 2 weeks, 4 weeks, and 8 weeks.
Discharged patients get a personalized sequence at 3 months, 6 months, and 12 months post-discharge. Most campaigns book 8–12 patients.
Pricing
No monthly SaaS fees, ever. No contracts. You pay once, you own the system. 30-day support included after delivery.
If anything isn't running correctly within 30 days of setup, I fix it at no charge. If you're still not satisfied after that, full refund — no questions asked. Canadian-built, PIPEDA compliant.